Refund policy

Returns & Refund Policy
Last updated: 18 October 2026

Thanks for shopping with TheViralEdit. Please read this policy before you buy.

1. Change of mind
We do not accept returns, exchanges or refunds if you simply change your mind, no longer want the item, ordered the wrong item or chose the wrong option. All change-of-mind sales are final. Please check product descriptions, images and variants carefully before ordering.

2. Faulty, damaged or incorrect items
Under the New Zealand Consumer Guarantees Act 1993, products must be of acceptable quality, match their description and be fit for purpose. Nothing in this policy limits those rights. If your item arrives damaged, is faulty, or is not what you ordered, you are entitled to a remedy, which may be a repair, replacement or refund depending on the problem.

To report a problem:

  • Email tarrynharris.socials@gmail.com within 7 days of delivery if the item arrives damaged or incorrect, so we can resolve it quickly. If a fault appears later, contact us as soon as you notice it. Your legal rights for faulty goods are not limited to 7 days.
  • Include your order number, your name, a description of the problem, and clear photos or a short video of the issue (and the packaging if it arrived damaged).

We will reply within 2 business days. If we need you to send the item back, we will tell you how and cover the reasonable cost of returning a faulty or incorrect item. Please do not send anything back until we confirm in writing.

3. Refunds
Approved refunds go to your original payment method. Please allow 5-10 business days for it to appear, depending on your bank. Shipping costs are refunded where the item was faulty, damaged or incorrect.

4. Order cancellations
You can ask to cancel an order only before it has been dispatched. Email us as soon as possible with your order number. Once dispatched, an order cannot be cancelled.

5. Shipping, delays and lost parcels
Delivery times shown at checkout are estimates, not guarantees. If your order hasn’t arrived within the estimated window, email us with your order number and we’ll investigate with the carrier. Please check your delivery address when ordering, as we aren’t responsible for parcels sent to an incorrect address you provided.

6. Contact us
TheViralEdit, New Zealand
Email: tarrynharris.socials@gmail.com